Terms & Conditions

Last Updated: September 2026

Welcome to GNC-MENA.COM. These Terms & Conditions govern your access to and use of our website and the purchase of products through our online store.

Please read these Terms & Conditions carefully before using the website or placing an order. By accessing or using GNC-MENA.COM, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them.

If you do not agree with these Terms & Conditions, please do not use our website.

1. About GNC Mena

GNC-MENA.COM is a regional website offering vitamins, supplements, sports nutrition, wellness products, and related products to customers in the markets we serve.

The website is operated by:

Legal Business Name: NEW GENERATION FOOD SUPPLEMENTS TRADING L.L.C
Trading Name: GNC Mena
Main License No.: 1004574
Register No.: 1638464
Business Address: 3402 Churchill Executive Tower, Business Bay, Dubai, United Arab Emirates

In these Terms & Conditions, “GNC Mena,” “we,” “us,” and “our” refer to NEW GENERATION FOOD SUPPLEMENTS TRADING L.L.C in connection with the operation of GNC-MENA.COM.

2. Use of Our Website

You may use GNC-MENA.COM for lawful purposes and in accordance with these Terms & Conditions.

You agree not to:

Use the website for unlawful, fraudulent, or unauthorized purposes.
Attempt to gain unauthorized access to our website, systems, accounts, or networks.
Interfere with or disrupt the operation or security of the website.
Introduce viruses, malware, or other harmful code.
Use automated systems to access or collect information from the website in a manner that could disrupt our services.
Submit false, misleading, or fraudulent information.
Copy, reproduce, distribute, or commercially exploit website content without appropriate authorization.

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our customers, business, website, or systems.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, availability, and other information displayed on GNC-MENA.COM are accurate and current.

However, information may occasionally contain errors, omissions, or inaccuracies, and product information may change without notice.

Product images are provided for illustration and may differ slightly from the actual product or packaging due to manufacturer updates, screen settings, or other factors.

Product availability may change at any time.

We reserve the right to correct errors, update product information, change availability, or discontinue products without prior notice.

4. Product Use and Information

Products sold through GNC-MENA.COM should be used according to the manufacturer's instructions and product labeling.

Dietary supplements and wellness products are not intended to replace a balanced diet or healthy lifestyle.

If you have a medical condition, take medication, are pregnant or breastfeeding, or have concerns about whether a product is suitable for you, consult an appropriate healthcare professional before using the product.

Information provided on GNC-MENA.COM is not intended to constitute medical advice, diagnosis, or treatment.

5. Prices and Currency

Product prices displayed on GNC-MENA.COM are shown in the applicable currency for the selected market or shopping experience.

Prices may change from time to time without prior notice.

Where applicable, taxes, delivery charges, promotional discounts, or other applicable charges will be displayed during the purchasing process.

The final amount payable will be the amount shown at checkout before you submit your order, subject to payment authorization and order verification.

6. Promotions and Discounts

Promotional offers, discount codes, bundle offers, and other promotions may be subject to specific terms and conditions.

Unless otherwise stated:

Promotions are valid only during the stated promotional period.
Certain products may be excluded.
Promotions may not be combined with other offers.
Discount codes may have minimum purchase requirements or other restrictions.
Promotions may be limited to specific products, customers, markets, or quantities.

The specific terms displayed with each promotion will apply to that promotion.

We reserve the right to correct pricing or promotional errors and to cancel orders affected by obvious errors or misuse of a promotional offer.

7. Placing an Order

When you place an order through GNC-MENA.COM, you are submitting a request to purchase the products included in your order.

After placing an order, you may receive an order confirmation by email or another available communication channel.

An order confirmation confirms that we have received your order request. It does not necessarily mean that your order has been finally accepted or that the products are available for shipment.

We may contact you to verify information relating to your order, payment, delivery, or account where reasonably necessary.

8. Order Acceptance and Cancellation

We reserve the right to accept, decline, cancel, or limit an order where reasonably necessary, including where:

A product is unavailable.
There is an obvious pricing or product-information error.
Payment cannot be authorized or completed.
Delivery information is incomplete or invalid.
We reasonably suspect fraudulent or unauthorized activity.
An order exceeds applicable quantity or promotional limits.
A technical or system error affects the order.

If we cancel an order after payment has been received, we will arrange the applicable refund through the relevant payment method.

9. Payment

Payment methods available at checkout may vary by market and may include third-party payment providers.

When placing an order, you confirm that you are authorized to use the selected payment method.

Payment transactions may be subject to the terms and privacy policies of the relevant payment provider.

For your security, we do not ask customers to provide complete payment-card details through email, WhatsApp, social media, or other informal communication channels.

10. Shipping and Delivery

We provide delivery options to selected markets and locations where our delivery services are available.

Shipping options, delivery charges, estimated delivery times, and applicable conditions are provided through our Shipping & Delivery information and/or during checkout.

Delivery times may vary depending on:

Delivery location
Product availability
Order processing
Courier or logistics operations
Public holidays
Customs or regulatory requirements
Circumstances outside our reasonable control

Estimated delivery times are provided as guidance and are not guaranteed unless expressly stated otherwise.

Customers are responsible for providing accurate and complete delivery information.

For more information, please refer to our Shipping & Delivery Policy.

11. Returns, Refunds and Exchanges

Returns and refunds are subject to our Returns & Refunds Policy.

Our Returns & Refunds Policy explains:

Applicable return periods
Eligible products
Product condition requirements
Return procedures
Applicable return charges
Refund methods
Other applicable conditions

Customers should review our Returns & Refunds Policy before placing an order.

Nothing in these Terms & Conditions is intended to remove or restrict any consumer rights that cannot legally be excluded under applicable law.

12. Customer Accounts

Some features of GNC-MENA.COM may require you to create an account.

You are responsible for providing accurate information and keeping your account information up to date.

You are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.

If you believe that your account has been accessed without authorization, please contact us promptly.

We may suspend or terminate an account where reasonably necessary to protect the website, our customers, or our business.

13. Intellectual Property

Unless otherwise stated, content available on GNC-MENA.COM, including text, graphics, photographs, product images, logos, page designs, videos, icons, and other materials, is protected by applicable intellectual property laws.

GNC trademarks, product names, logos, and other brand assets belong to their respective owners.

Nothing on GNC-MENA.COM grants you a right or license to use trademarks, logos, copyrighted materials, or other intellectual property without appropriate authorization.

You may access and use website content for your personal, non-commercial shopping purposes.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit website content without appropriate authorization.

14. Customer Reviews and Submitted Content

If you submit a product review, rating, testimonial, photograph, feedback, or other content to GNC Mena, you agree that the information you provide is accurate and does not knowingly violate the rights of another person.

Please do not submit confidential, sensitive, or personal information belonging to another person.

Where permitted by applicable law and our website functionality, GNC Mena may display or use submitted reviews and feedback to improve our services and communicate customer experiences.

15. Third-Party Websites and Services

GNC-MENA.COM may contain links to third-party websites, applications, payment services, social media platforms, or other services.

These third parties may operate independently and may have their own terms and privacy policies.

We are not responsible for the content, availability, security, or privacy practices of third-party websites or services that we do not operate.

16. Website Availability

We aim to keep GNC-MENA.COM available and functioning properly.

However, the website may occasionally be unavailable because of maintenance, technical issues, updates, security measures, third-party services, or circumstances beyond our reasonable control.

We do not guarantee that the website will always be available, uninterrupted, or error-free.

17. Accuracy of Website Information

We make reasonable efforts to keep information on GNC-MENA.COM accurate and current.

However, errors may occasionally occur.

If we discover an error affecting a product, price, promotion, availability, or other material information, we may correct the information and, where appropriate, contact affected customers.

18. Limitation of Liability

To the extent permitted by applicable law, GNC Mena will not be responsible for losses resulting from circumstances outside our reasonable control, including interruptions to telecommunications networks, payment systems, delivery services, third-party platforms, or other services that we do not control.

Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is not permitted by applicable law.

19. Events Beyond Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, government actions, regulatory restrictions, public emergencies, transportation disruptions, labor disruptions, telecommunications failures, system failures, or other circumstances that could not reasonably have been prevented or anticipated.

20. Privacy

Your use of GNC-MENA.COM is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

Please review our Privacy Policy for more information.

21. Changes to These Terms & Conditions

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the beginning of this page.

Your continued use of GNC-MENA.COM after updated Terms & Conditions are published means that you acknowledge the updated terms.

22. Applicable Law

These Terms & Conditions are intended to be interpreted and applied in accordance with the laws applicable to the operation of our business and the transaction in question.

Nothing in these Terms & Conditions is intended to limit any mandatory consumer rights or protections that apply to you under applicable law.

23. Contact Us

If you have questions regarding these Terms & Conditions, your order, or our website, please contact us:

GNC Mena
Operated by: NEW GENERATION FOOD SUPPLEMENTS TRADING L.L.C
Main License No.: 1004574
Register No.: 1638464
Address: 3402 Churchill Executive Tower, Business Bay, Dubai, United Arab Emirates
Email: CustomerService@gnc-mena.com
Phone: +971 56 548 3512

24. Related Policies

For additional information about shopping with GNC Mena, please review: