Privacy Policy

Last Updated: September 2026

GNC Mena respects your privacy and is committed to protecting the personal information you provide when you use our website, GNC-MENA.COM, place an order, contact our customer service team, subscribe to our communications, or otherwise interact with our services.

This Privacy Policy explains what information we collect, how we use and protect it, when we may share it, and the choices available to you.

1. Who We Are

GNC-MENA.COM is a regional ecommerce website serving customers in the Middle East and related markets.

The website is operated by:

Legal Business Name: NEW GENERATION FOOD SUPPLEMENTS TRADING L.L.C
Trading Name: GNC Mena
Main License No.: 1004574
Register No.: 1638464
Business Address: 3402 Churchill Executive Tower, Business Bay, Dubai, United Arab Emirates
Email: CustomerService@gnc-mena.com
Phone: +971 56 548 3512

In this Privacy Policy, “GNC Mena,” “we,” “us,” and “our” refer to NEW GENERATION FOOD SUPPLEMENTS TRADING L.L.C in connection with the operation of GNC-MENA.COM.

2. Information We Collect

We may collect information that you provide directly to us, information generated when you use our website, and information received from service providers that help us operate our ecommerce business.

Depending on how you interact with us, this may include:

• Your name

• Email address

• Phone number

• Billing and delivery address

• Account information

• Order and purchase history

• Product preferences and shopping activity

• Information you provide when contacting customer service

• Information you provide when submitting a review or feedback

• Information you provide when subscribing to marketing communications

• Information required to process returns, refunds, exchanges, or customer-service requests

You are responsible for ensuring that information you provide to us is accurate and up to date.

3. Information Related to Orders and Transactions

When you place an order through GNC-MENA.COM, we collect information necessary to process and fulfill your purchase.

This may include:

• Customer name

• Contact information

• Billing information

• Shipping and delivery information

• Products purchased

• Order value

• Order number

• Payment status

• Delivery and fulfillment information

• Return, refund, or exchange information

We use this information to process your order, arrange delivery, provide customer support, process returns and refunds, and maintain appropriate transaction records.

4. Payment Information

Payments made through GNC-MENA.COM may be processed by third-party payment providers.

Depending on the payment method you select, your payment information may be collected and processed directly by the relevant payment service provider in accordance with its own privacy policy and terms.

We do not ask customers to send complete credit or debit card numbers, security codes, passwords, or other sensitive payment credentials to us by email, WhatsApp, social media, or other informal communication channels.

Please do not send complete payment-card information to our customer service team.

5. Information Collected Automatically

When you visit GNC-MENA.COM, certain information may be collected automatically through your browser, device, cookies, pixels, tags, and similar technologies.

This information may include:

• IP address

• Browser type and version

• Device type

• Operating system

• Language and general location information

• Pages visited

• Products viewed

• Search activity on our website

• Referring website or source

• Date and time of visits

• Website interaction information

• Technical information about your device and connection

We use this information to operate, secure, analyze, and improve our website and services.

6. Cookies and Similar Technologies

GNC-MENA.COM may use cookies and similar technologies to help the website function properly and to improve your shopping experience.

Cookies may be used for purposes such as:

• Remembering items in your shopping cart

• Maintaining your session

• Remembering preferences

• Understanding how visitors use our website

• Measuring website performance

• Improving website functionality

• Supporting marketing and advertising activities

• Measuring the effectiveness of advertising campaigns

Some cookies may be provided by third-party service providers.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.

7. How We Use Your Information

We may use the information we collect for purposes including:

• Processing and fulfilling orders

• Arranging shipping and delivery

• Processing payments through applicable payment providers

• Providing customer service

• Responding to questions and requests

• Processing returns, refunds, and exchanges

• Managing customer accounts

• Providing order confirmations and transaction-related communications

• Sending service and administrative communications

• Sending marketing communications where permitted

• Personalizing your shopping experience

• Improving our products, website, and services

• Understanding website usage and customer behavior

• Detecting and preventing fraud, abuse, or unauthorized activity

• Protecting the security and integrity of our website

• Complying with applicable legal and regulatory requirements

• Maintaining business and transaction records

8. Marketing Communications

If you subscribe to our marketing communications or otherwise provide consent where required, we may send you information about products, promotions, offers, campaigns, and other GNC Mena updates.

Marketing communications may be delivered by email, SMS, WhatsApp, push notifications, or other communication channels, depending on the services and preferences available.

You can unsubscribe from marketing emails by using the unsubscribe link included in the message.

You may also contact our customer service team to request that we stop sending certain marketing communications.

Please note that even if you opt out of marketing communications, we may still send necessary transactional or service-related communications, such as order confirmations, delivery updates, account notifications, or information relating to your transactions.

9. Sharing Information With Service Providers

We may share relevant information with trusted third-party service providers that help us operate GNC-MENA.COM and provide our services.

These service providers may include companies involved in:

• Ecommerce and website hosting

• Payment processing

• Order fulfillment

• Shipping and delivery

• Customer service

• Email and SMS communications

• Marketing and advertising

• Analytics

• Website security

• Fraud prevention

• Technical support

These providers may access information only as reasonably necessary to provide services to us or to perform functions on our behalf, subject to applicable contractual and legal requirements.

10. Shipping and Delivery Partners

To deliver your orders, we may provide relevant customer information to shipping, courier, logistics, and fulfillment providers.

Information may include your:

• Name

• Phone number

• Delivery address

• Order number

• Delivery instructions

• Information necessary to complete delivery

These providers may process your information according to their own privacy policies and applicable legal requirements.

11. Analytics and Advertising Services

We may use third-party analytics and advertising technologies to understand website usage, measure advertising performance, and improve our marketing activities.

Depending on the services implemented on our website, these may include technologies provided by companies such as Google, Meta, Shopify, and other analytics or advertising providers.

These services may use cookies, pixels, tags, or similar technologies to collect information about website interactions and advertising activity.

Where applicable, you should also review the privacy policies of the relevant third-party providers.

12. Social Media and Third-Party Services

GNC Mena may maintain accounts or pages on third-party platforms such as social media networks.

If you interact with us through a third-party platform, that platform may collect and process your information according to its own privacy policy and terms.

We do not control the privacy practices of third-party platforms.

13. Customer Reviews and Feedback

If you submit a product review, testimonial, rating, feedback, photograph, or other content to GNC Mena, we may use that content to operate and improve our services and, where permitted, display it on our website or other GNC Mena marketing channels.

Please avoid including sensitive personal information or information belonging to another person when submitting reviews or feedback.

14. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account credentials and personal information, including using strong passwords and avoiding sharing account passwords with others.

15. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business and financial records, resolve disputes, prevent fraud, comply with applicable legal obligations, and otherwise fulfill the purposes described in this Privacy Policy.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.

16. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights relating to your personal information.

These may include the right to:

• Request information about personal data we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of certain information

• Withdraw consent where processing is based on consent

• Object to certain uses of your information

• Opt out of marketing communications

• Request other rights available under applicable law

To make a privacy-related request, contact us using the details provided in the Contact Us section below.

We may need to verify your identity before completing certain requests in order to protect your personal information.

17. Children's Privacy

GNC-MENA.COM is not intended to knowingly collect personal information directly from children where such collection is restricted by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

18. International and Partner-Operated Websites

GNC operates websites, applications, products, and services in different markets. GNC products may also be distributed, sold, or made available in markets outside the United States through independently operated distributors, franchisees, licensees, and other authorized or business partners.

GNC-MENA.COM is a regional ecommerce website operated by NEW GENERATION FOOD SUPPLEMENTS TRADING L.L.C, a business registered in Dubai, United Arab Emirates.

Our operation of GNC-MENA.COM includes our own ecommerce services, customer support, order processing, delivery arrangements, marketing activities, website technologies, cookies, and related data-processing practices. These activities are governed by this Privacy Policy and by the terms and policies applicable to our website and services.

This Privacy Policy applies specifically to information collected through GNC-MENA.COM and through our related customer interactions and services. It does not automatically apply to websites, applications, services, or data practices operated independently by GNC or by other GNC entities, distributors, franchisees, licensees, or business partners.

If you visit or interact with another GNC website or service, including a GNC website operated for another country or market, that website may have its own privacy policy and data practices. We recommend reviewing the applicable privacy policy for that website to understand how your information is collected, used, disclosed, and protected.

Relationship to GNC

GNC is a global brand with operations and business partners in multiple markets. References to GNC products, trademarks, brand names, or other intellectual property on GNC-MENA.COM do not mean that the website is operated by GNC's U.S. entity.

For privacy matters relating to GNC-MENA.COM, your relationship is with NEW GENERATION FOOD SUPPLEMENTS TRADING L.L.C, the operator of this regional ecommerce website.

19. Third-Party Websites

GNC-MENA.COM may contain links to websites, applications, or services operated by third parties.

These third-party websites may have their own privacy policies and terms. We are not responsible for the privacy practices, content, security, or policies of websites that we do not operate.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technologies, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.

We encourage you to review this page periodically to stay informed about how we handle personal information.

21. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us:

GNC Mena
Operated by: NEW GENERATION FOOD SUPPLEMENTS TRADING L.L.C
Main License No.: 1004574
Register No.: 1638464
Address: 3402 Churchill Executive Tower, Business Bay, Dubai, United Arab Emirates
Email: CustomerService@gnc-mena.com
Phone: +971 56 548 3512

Please include sufficient information in your request for us to understand and respond to your inquiry.

22. Important Notice

This Privacy Policy applies specifically to the operation of GNC-MENA.COM by NEW GENERATION FOOD SUPPLEMENTS TRADING L.L.C.

GNC websites and services operated by other GNC entities or independent GNC business partners may have separate privacy policies. Where you interact with another GNC website or service, the privacy policy applicable to that website or service will govern the handling of your information there.

Nothing in this Privacy Policy changes or limits any rights or obligations that apply under applicable law.