Track My Order
Once your order has shipped, we will send you a shipping confirmation email with a link to track your order. You can check your order's status once it’s in transit by clicking that link. Note: Your tracking information may take 24-48 hours to reflect details. MYGNC Rewards members can sign in to check their order status and purchase history.
ORDER STATUS
Order Placed
Once you complete your purchase, your order status will appear as “Order Placed,” and you’ll receive an email with the subject line Thank You for Shopping with GNC!
Order Processing
Once your order has been placed, it will be sent to our warehouse to be processed, packed, and shipped. During this time, your order status will appear as “Order Processing”
Shipped
Once your order receives a tracking number, your order status will appear as “Shipped”
Ready for Pick Up
For In-Store Pick Up orders, your status will be “Ready for Pick Up” once the store has your order ready.
Canceled
Sometimes, an item is no longer available. If this happens, you’ll receive an email with the subject line “Items from your GNC order have been canceled”. You won't be charged if your order is canceled; however, you may see a pre-authorization on your card. Pre-authorizations generally drop within seven business days; contact your banking institution for details.
FREQUENTLY ASKED QUESTIONS
How can I change or cancel my gnc.com order after it has been submitted?
GNC cannot cancel or reroute your order once it’s been placed. Please visit our Customer Service Contact Us page to get in touch with our team or return your item in-store or by mail once it’s been received.
For In-Store Pick-up orders, orders will automatically be canceled if they are not picked up within 5 days of the Ready for Pick-Up email.
How can I change or cancel my GNC Routines Subscription order?
First, Sign In to your account. On your “My Account” page, select “GNC Routines”. There, you will see your upcoming shipments. Here you can:
Add Items (as a one-time purchase or new subscription item)
Send your order now
Change or skip a shipment
Cancel this order
Change the frequency
Change the quantity
Change the shipping address or payment information
What if my order arrives damaged?
We apologize if your item arrived damaged or defective. Please reach out to Customer Service via our Contact Us page for assistance. Please have your order number ready, and we will make every reasonable effort to replace the item in a timely manner.
